Returns & Exchanges
We want you to love your frames, which is why we offer a 30-day risk-free trial for all glasses and magnetic Top Frames. If you aren't completely satisfied with your style or fit, we provide free returns and exchanges for all US and Canadian orders.
Visit the Returns Center
Head over to our online returns portal and enter your order number and shipping zip code to begin the process.
Select Your Items
Choose the specific Base Frames or Top Frames you wish to return or exchange and select the reason for your request.
Print Your Prepaid Label
Download and print the prepaid shipping label provided by our system and securely package your items in their original case.
Drop Off and Refund
Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing