Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How do the Top Frames work?
Our unique Base Frames feature hidden magnets that allow you to easily snap on different Top Frames, changing your style in seconds without needing a new prescription.
Can I order prescription lenses with my frames?
Yes, we offer a wide range of lens options including single-vision, progressive, readers, and non-prescription lenses, all crafted to your specific vision needs.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your glasses, you can return or exchange them within 30 days of delivery for a full refund.
How long will it take to receive my order?
Custom prescription orders typically take 7-10 business days for processing and lens crafting, followed by standard shipping times of 3-5 business days.
Do you accept vision insurance?
We are an out-of-network provider for most major vision insurance plans. We provide detailed itemized receipts so you can easily submit a claim for reimbursement.
Are the frames durable enough for daily wear?
Absolutely. Our frames are made from hand-polished cellulose acetate and feature spring hinges for a comfortable, flexible fit that stands up to everyday use.